Refund Policy

Growlinx ("we," "our," or "us") delivers professional digital marketing, search engine optimization (SEO), paid media management, mobile application user acquisition, creator and influencer campaign management, and digital growth consulting services.

Because digital marketing engagements involve dedicated strategist hours, proprietary research, customized creative deliverables, software tooling allocations, and third-party media buys, this Refund Policy defines the clear, transparent conditions under which refunds, prorations, or credits may be considered.

This policy applies to all services and deliverables provided by Growlinx pursuant to executed client agreements, Statements of Work (SOW), master service agreements (MSA), or digital onboarding orders, including:

• Search Engine Optimization (SEO)
• Paid Advertising (PPC & Social Ads)
• Social Media Management & Strategy
• Mobile App Marketing & Acquisition
• Influencer & Creator Management
• YouTube Growth & Monetization

Refund eligibility is strictly evaluated against executed project milestones and the actual progress of billable hours or deliverable production. A client may be eligible for a refund or account credit under the following specific circumstances:

Due to the irreversible expenditure of time, specialized talent, and third-party commitments, the following fees and service items are strictly non-refundable:

All service cancellation requests must be submitted in writing to your assigned account director and sent via email to contact@growlinx.com. Verbal cancellations or direct messages on chat channels are not recognized as formal notices of termination.

The effective cancellation date shall be the date on which written receipt is acknowledged by Growlinx management during standard business operating hours.

If a client requests written cancellation of a project engagement before any strategic discovery, audit research, account provisioning, or creative production has commenced:

• The client may receive a refund of advance payments made, less an administrative and onboarding reservation fee (to cover merchant payment processing costs, account provisioning, and resource scheduling).
• Any non-recoverable third-party software subscriptions or account access fees activated specifically for the client engagement will be deducted from the refundable amount.

When cancellation occurs after work has begun:

For ongoing monthly retainers (such as recurring SEO management, continuous paid campaign optimization, and monthly influencer coordination):

• Retainers are billed in advance for each 30-day billing cycle.
• Unless otherwise stated in your client service agreement, written cancellation notice must be provided at least thirty (30) days prior to the start of the next billing cycle.
• Once a recurring billing cycle commences, fees for that active monthly cycle are non-refundable, and service deliverables will continue through the conclusion of that paid period.

Growlinx charges professional management fees for campaign architecture, creative production, bid optimization, and analytics attribution.

Out-of-pocket expenses incurred by Growlinx on behalf of the client—including third-party stock media licenses, commercial audio synchronization, specialized font licenses, external development APIs, specialized research data sets, and contracted creator fees—are strictly non-refundable once committed or incurred.

To submit a formal refund or adjustment inquiry, please follow these four steps:

Approved refunds will be credited back to the original method of payment (such as credit card, ACH bank transfer, or corporate wire transfer) used during the initial transaction. For security and financial governance, refunds cannot be remitted to unverified third-party accounts or alternative entities.

Once an adjustment or refund is formally authorized in writing:

• Growlinx initiates the electronic refund authorization within five to seven (5–7) business days.
• Depending on your financial institution, merchant bank, or credit card issuer, funds typically reflect in your bank statement within an additional 5 to 10 business days.
• Growlinx will provide an official refund transaction receipt and reference identifier for tracking with your banking provider.

Refunds, fee abatements, or financial credits will not be granted under the following circumstances:

Both Growlinx and the client agree to prioritize open, good-faith dialogue to resolve any billing misunderstandings or deliverable concerns. Before initiating any payment dispute, chargeback, or legal action, the client agrees to notify Growlinx in writing and allow a minimum thirty (30) day informal dispute resolution period to achieve an amicable business solution.

Growlinx reserves the right to modify, amend, or update this Refund Policy periodically to reflect evolving service offerings, technical processes, or legal requirements. Updated versions will be published on this page with an updated "Last Updated" revision timestamp. Existing client agreements active prior to policy updates will remain governed by their specific executed Statement of Work.

If you have questions, inquiries, or require formal clarification regarding this Refund Policy or your existing account billing, please contact our administrative offices: